We strive to create and sell the finest quality products and customer satisfaction is very important to us.    

If you have any concerns or questions please contact us directly at bildonovanlimited@gmail.com

We make every attempt to represent our prints as accurately as possible both visually and in written description. The prints featured here are made from the same digital file used to create the print, except at a lower resolution, so you will always receive a digital print of the same illustration you selected. Please note that certain prints come with a 1/8" or 1/4" white border. This distinction is noted when applicable.

Our scarves are created in collaboration with our friends at Silk Pro in Colverde, Italy.

The copyright of all original work is retained solely by the artist. Any unauthorized reproduction is a violation of copyright law.

Shipping

Standard shipping rates apply. Upgraded shipping is available as is shipping world wide. Please contact us if you are shipping outside the US or Canada and we will gladly add your country to our shipping list.

We will always refund the difference in final shipping costs.

Please allow 3 - 5 business days for processing

Our prints are protected in a glassine wrapper, sandwiched in a folder of corrugated cardboard and shipped in a sturdy cardboard envelope.

Our scarves come in their own packaging and are shipped in the same sturdy envelopes as our prints.

Recycled shipping materials are used whenever possible. Please continue the cycle.
 

Refund Policy

As all of our prints are unique and made to order we are unable to accept returns, refunds or exchanges unless the print was damaged during shipment.
If your order has been damaged we will replace it within 7 days.

Claims on damaged prints or scarves must be made with 48 hours of receiving your package.

Shipping costs are non-refundable and return shipping costs are the responsibility of the buyer. Shipping fees will be deducted from refunds.